What to expect after you order
Destinations
At present we ship throughout the United States, including most APO and FPO addresses. If you are based outside the US and wish to order, please contact us first through the contact page so we can confirm whether delivery is possible.
Order processing
Most orders are picked and packed within one to two business days. Orders placed during a weekend or public holiday begin processing on the following working day.
Estimated delivery
- Standard US delivery: approximately five to ten business days after dispatch.
- Carriers: USPS or a comparable courier, selected by destination.
- These windows describe typical transit and are not guaranteed; weather, carrier volume, and remote addresses can extend them.
Order tracking
A tracking number is emailed to you as soon as the parcel leaves the warehouse. If it has not updated after a day or two, please allow a little time — carrier scans occasionally lag behind the parcel.
Delayed or lost parcels
If tracking remains static for an unusually long period, or a parcel is shown as delivered but cannot be located, please contact us. We will raise an inquiry with the carrier and, where a parcel is confirmed lost in transit, arrange a replacement or refund.
Damaged or incorrect items
Please inspect your parcel on arrival. If an item is damaged or incorrect, email us within a few days of delivery with a photo and your order number and we will resolve it.
Further questions
Anything not addressed here is best directed to the support address on the contact page.